When the NSW Government announced the $60 toll cap back in January 2024, they explained that they were on a mission to make Sydney’s road network fairer for the city’s motorists, especially those based in Sydney's west, where toll roads are often unavoidable. Now, the government has announced the establishment of ‘NSW Motorways’: a publicly owned entity dedicated to “driving towards a fairer toll road network” by advancing toll reform and advocating for motorists.
The establishment of NSW Motorways comes as a recommendation from the Independent Toll Review, a major examination of the NSW road network conducted by Professor Allan Fels and Dr David Cousins. Expected to be fully operational by the end of 2025, NSW Motorways will regulate toll prices across the city, set standards for toll operators and advise the government on issues impacting motorists. The new government body is also set to take ownership of the Sydney Harbour Bridge and Tunnel (where tolls recently rose), mange the Western Sydney Harbour Tunnel when it opens and operate a dedicated ‘Customer Advocate’ who will be responsible for making the road system in Sydney fairer for drivers.
Additionally, the government has confirmed that an ‘Independent Tolling Ombudsman’ will be created, another recommendation from the recent toll road review. These changes reflect what Minister for Transport John Graham refers to as the NSW Government’s commitment to “restoring fairness to the toll system.”
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